Vivun experienced a minor incident on April 22, 2022 affecting Web Application, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2022, 08:43 PM UTC
We are seeing an elevated error rate on Hero login, and we're investigating
- identified Apr 22, 2022, 09:26 PM UTC
The issue has been identified
- identified Apr 22, 2022, 09:26 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 22, 2022, 10:46 PM UTC
We have identified the root cause of errors, and we're waiting for Salesforce to remediate the issue. We believe the issue is primarily impacting customers on the West Coast, who are being directed to Salesforce's phoenix.edge2.salesforce.com edge location.
- monitoring Apr 23, 2022, 02:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2022, 02:46 AM UTC
This incident has been resolved. Salesforce's timeline for resolving the incident can be found at https://status.salesforce.com/generalmessages/888