Vivun experienced a major incident on July 19, 2022 affecting Web Application, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2022, 04:56 PM UTC
We are investigating the issue.
- identified Jul 19, 2022, 04:57 PM UTC
We have identified the root cause of errors, and are waiting for Salesforce to remediate the issue. Organizations on NA158, NA147, EU45, EU27, EU28, EU41, EU42, CS84, CS89, CS160, CS162, CS196, POD166 may be impacted https://status.salesforce.com/incidents/9517 https://status.salesforce.com/incidents/9516 https://status.salesforce.com/incidents/9514
- identified Jul 19, 2022, 07:12 PM UTC
Salesforce has resolved issues causing degradation on EU45, EU27, EU28, EU41, EU42, CS84, CS89, CS160, CS162, CS196, POD166. Organizations on NA158, NA147 are still impacted.
- monitoring Jul 19, 2022, 07:37 PM UTC
While Salesforce has not officially closed the issues impacting NA158 & NA147, our metrics suggests that response times are beginning to normalize for orgs in these regions. Vivun is monitoring full resolution of these Salesforce incidents closely.
- resolved Jul 19, 2022, 07:58 PM UTC
This incident has been resolved by Salesforce.