Vivun incident

Hero Degraded Performance and Login Issues

Minor Resolved View vendor source →

Vivun experienced a minor incident on July 20, 2022 affecting Web Application, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2022, 04:04 PM UTC
Resolved
Jul 20, 2022, 05:10 PM UTC
Duration
1h 6m
Detected by Pingoru
Jul 20, 2022, 04:04 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jul 20, 2022, 04:04 PM UTC

    We are currently investigating this issue.

  2. identified Jul 20, 2022, 04:05 PM UTC

    We have identified the root cause of errors, and are waiting for Salesforce to remediate the issue. Organizations on NA148, NA147, NA211 may be impacted https://status.salesforce.com/incidents/9528 https://status.salesforce.com/incidents/9527 https://status.salesforce.com/incidents/9526

  3. monitoring Jul 20, 2022, 05:00 PM UTC

    While Salesforce has not officially closed the issues impacting NA148, NA147, NA211, our metrics suggests that response times are beginning to normalize for orgs in these regions. Vivun is monitoring full resolution of these Salesforce incidents closely.

  4. resolved Jul 20, 2022, 06:21 PM UTC

    This incident has been resolved by Salesforce.