Vitally incident

Docs viewed from shareable links failing to load

Major Resolved View vendor source →

Vitally experienced a major incident on November 6, 2025 affecting Product, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 09:29 PM UTC
Resolved
Nov 06, 2025, 10:42 PM UTC
Duration
1h 12m
Detected by Pingoru
Nov 06, 2025, 09:29 PM UTC

Affected components

Product

Update timeline

  1. identified Nov 06, 2025, 09:29 PM UTC

    When navigating to a publicly shared doc via the shared link, an error will occur and the doc will not be viewable. We have identified the issue and are quickly working to resolve it.

  2. resolved Nov 06, 2025, 10:42 PM UTC

    The issue has been resolved. Public docs now load properly again.