Vitally experienced a notice incident on December 17, 2025 affecting Analytics Data Processing, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2025, 07:56 PM UTC
Our analytics API is currently rate limiting at a high rate than normal. We are currently investigating and will provide an update shortly
- monitoring Dec 17, 2025, 07:57 PM UTC
Our analytics API incorrectly applied rate limits between 2025-12-17T14:36:48 and 2025-12-17T14:45:29. During this time exceeding 1,000 requests in a minute resulted in a 429 response. This was caused by an incorrect configuration which was quickly corrected.
- resolved Dec 17, 2025, 08:28 PM UTC
This incident has been resolved. During the period where incorrect rate limits were applied, we were correctly returning 429 status codes. Any request that received a 429 response can be safely resent at this time.