VISUA incident

Video and Image On-Demand responses are incomplete

Major Resolved View vendor source →

VISUA experienced a major incident on March 20, 2020 affecting Image Detection and Video Detection, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2020, 07:58 AM UTC
Resolved
Mar 20, 2020, 09:32 AM UTC
Duration
1h 33m
Detected by Pingoru
Mar 20, 2020, 07:58 AM UTC

Affected components

Image DetectionVideo Detection

Update timeline

  1. investigating Mar 20, 2020, 07:58 AM UTC

    JSON responses from on-demand image and video are missing id and name field. The team is working to isolate and resolve the issue.

  2. resolved Mar 20, 2020, 09:32 AM UTC

    This incident has been resolved.