VISUA incident

Elevated API Errors

Critical Resolved View vendor source →

VISUA experienced a critical incident on July 17, 2020 affecting Image Detection and Image Detection, lasting 10h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2020, 09:00 PM UTC
Resolved
Jul 18, 2020, 07:31 AM UTC
Duration
10h 30m
Detected by Pingoru
Jul 17, 2020, 09:00 PM UTC

Affected components

Image DetectionImage Detection

Update timeline

  1. identified Jul 18, 2020, 07:13 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. resolved Jul 18, 2020, 07:31 AM UTC

    The incident has been resolved. A network misconfiguration caused an outage for some clients using detect in image real-time.