VISUA incident

Increased API error rate

Minor Resolved View vendor source →

VISUA experienced a minor incident on February 20, 2018, lasting 15h 34m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2018, 11:41 PM UTC
Resolved
Feb 21, 2018, 03:16 PM UTC
Duration
15h 34m
Detected by Pingoru
Feb 20, 2018, 11:41 PM UTC

Update timeline

  1. investigating Feb 20, 2018, 11:41 PM UTC

    The image API is experiencing an increased error rate, likely due to network connectivity. A full investigation is in progress.

  2. identified Feb 21, 2018, 11:50 AM UTC

    The network connectivity issue has been identified and the error rate is decreasing to normal levels for all customers.

  3. resolved Feb 21, 2018, 03:16 PM UTC

    The issue has been fully resolved for all customers.