VISUA incident

Video ingestion outage

Critical Resolved View vendor source →

VISUA experienced a critical incident on October 30, 2019 affecting Video Detection, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2019, 11:14 AM UTC
Resolved
Oct 30, 2019, 11:51 AM UTC
Duration
36m
Detected by Pingoru
Oct 30, 2019, 11:14 AM UTC

Affected components

Video Detection

Update timeline

  1. investigating Oct 30, 2019, 11:14 AM UTC

    Videos submitted via the API will be rejected due to a backend error. We are investigating the cause of the error

  2. resolved Oct 30, 2019, 11:51 AM UTC

    We have identified the issue as a bug in a Cloud library and it has been resolved