VISUA incident

High failure rate in API request

Critical Resolved View vendor source →

VISUA experienced a critical incident on December 16, 2024 affecting Image Detection and Image Detection and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 05:30 PM UTC
Resolved
Dec 16, 2024, 06:20 PM UTC
Duration
49m
Detected by Pingoru
Dec 16, 2024, 05:30 PM UTC

Affected components

Image DetectionImage DetectionAdd ItemImage DetectionImage DetectionVideo DetectionQueryVideo DetectionVideo DetectionAPI Dashboard

Update timeline

  1. investigating Dec 16, 2024, 05:59 PM UTC

    We are investigating an issue with high 5xx errors from the API

  2. investigating Dec 16, 2024, 06:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 16, 2024, 06:20 PM UTC

    The problem has been identified as a major network connectivity failure. It has been resolved and now all system are operational.