Visme incident

Video download impaired

Major Resolved View vendor source →

Visme experienced a major incident on August 3, 2021 affecting Download MP4/GIF, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2021, 06:39 PM UTC
Resolved
Aug 03, 2021, 08:35 PM UTC
Duration
1h 55m
Detected by Pingoru
Aug 03, 2021, 06:39 PM UTC

Affected components

Download MP4/GIF

Update timeline

  1. investigating Aug 03, 2021, 06:39 PM UTC

    We are currently investigating this issue.

  2. identified Aug 03, 2021, 06:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 03, 2021, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 03, 2021, 08:35 PM UTC

    This incident has been resolved.