Visma incident

Investigating an issue in HRM Analytics (Netherlands)

Major Resolved View vendor source →

Visma experienced a major incident on March 19, 2026 affecting HRM Analytics, lasting 4d 5h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 08:44 AM UTC
Resolved
Mar 23, 2026, 02:14 PM UTC
Duration
4d 5h
Detected by Pingoru
Mar 19, 2026, 08:44 AM UTC

Affected components

HRM Analytics

Update timeline

  1. investigating Mar 19, 2026, 08:44 AM UTC

    Unfortunately we are experiencing problems in our generic API which leads to time-outs at our customers.

  2. investigating Mar 19, 2026, 01:22 PM UTC

    We are still investigating the problem. The problem is likely in the datawarehouse delivering the data. Amazon Redshift is assisting us in finding the root cause. We expect the next update at 13.00 hrs.

  3. investigating Mar 19, 2026, 05:06 PM UTC

    API jobs are at the moment processed. We are still investigating an issue with refresh of the data used by the reports.

  4. investigating Mar 19, 2026, 05:21 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Mar 20, 2026, 08:51 AM UTC

    The API is up and running. We are now starting refresh of the reporting data and monitoring the system behavior.

  6. resolved Mar 23, 2026, 02:14 PM UTC

    The issue is now resolved and the service is up and running as normal.