Visma experienced a major incident on September 29, 2026 affecting Flyt AI API - Document processing, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Sep 29, 2026, 03:59 PM UTC
Condition: Automatic processing of uploaded documents in the Flyt AI API was unavailable, and audio summaries were slower than normal. Transcription was not affected. Timeline: Started 29 Sep 2026, 12:05 CEST. Resolved 15:24 CEST. Actions: The incident was caused by an outage at our cloud provider. We moved document processing to a backup location, and documents have been processed normally since 15:24 CEST. Documents submitted during the incident need to be resubmitted.
- postmortem Sep 30, 2026, 06:48 AM UTC
An outage at our cloud provider made automatic document processing in the Flyt AI API unavailable on 29 September between 12:05 and 15:24 CEST. We restored service by moving processing to a backup location, and have since made failover between locations automatic so a similar outage has less impact.