Visier incident

We are currently experiencing interruptions to some Visier services.

Critical Resolved View vendor source →

Visier experienced a critical incident on October 20, 2025 affecting US (au) and US (au) and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:19 AM UTC
Resolved
Oct 20, 2025, 10:17 AM UTC
Duration
2h 58m
Detected by Pingoru
Oct 20, 2025, 07:19 AM UTC

Affected components

US (au)US (au)US (au)

Update timeline

  1. investigating Oct 20, 2025, 07:19 AM UTC

    Please note that some customers may currently be experiencing an interruption to their Visier services. We are actively working on resuming all services to normal. We apologize for any inconvenience this may have caused. Thank you for your patience.

  2. identified Oct 20, 2025, 09:09 AM UTC

    The issue impacting one of our basic infrastructure providers has not been resolved. At this moment, more services in the US region are being impacted.

  3. monitoring Oct 20, 2025, 09:40 AM UTC

    The services from our infrastructure provider seem recovered, we are monitoring our system.

  4. monitoring Oct 20, 2025, 09:41 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 20, 2025, 10:17 AM UTC

    This incident has been resolved.