Visier incident

We are currently experiencing an issue with Data Products Services.

Major Resolved View vendor source →

Visier experienced a major incident on October 20, 2025 affecting US (au), lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:24 PM UTC
Resolved
Oct 20, 2025, 07:50 PM UTC
Duration
4h 25m
Detected by Pingoru
Oct 20, 2025, 03:24 PM UTC

Affected components

US (au)

Update timeline

  1. identified Oct 20, 2025, 03:24 PM UTC

    Please note that some customers may currently be experiencing an issue with our Data Products services, such as Skills and Compensation Benchmarks. We are actively working with our infrastructure service provider on resolving the issue. We apologize for any inconvenience this may caused.

  2. identified Oct 20, 2025, 03:35 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 20, 2025, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 07:50 PM UTC

    This incident has been resolved.