Visier incident

We are currently experiencing an issue with the connectivity to our services

Major Resolved View vendor source →

Visier experienced a major incident on November 18, 2025 affecting US (au) and US (au) and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:05 PM UTC
Resolved
Nov 18, 2025, 03:02 PM UTC
Duration
2h 57m
Detected by Pingoru
Nov 18, 2025, 12:05 PM UTC

Affected components

US (au)US (au)US (au)US (au)Europe (ae)Europe (ae)Europe (ae)Canada (ac)Canada (ac)Canada (AC)

Update timeline

  1. identified Nov 18, 2025, 12:05 PM UTC

    Please note that some customers may be experiencing connectivity errors. The problem originates from one of our service providers. We are actively working with them on resolving the issue. We apologize for any inconvenience, and we thank you for your patience.

  2. identified Nov 18, 2025, 12:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 18, 2025, 12:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 18, 2025, 12:31 PM UTC

    We are continuing to monitor for any further issues.

  5. identified Nov 18, 2025, 12:46 PM UTC

    The issues with our provider infrastructure haven't been solved; we are seeing an increase in error rates.

  6. resolved Nov 18, 2025, 03:02 PM UTC

    This incident has been resolved.