Visier incident

We are currently experiencing an issue with the connectivity to our services.

Critical Resolved View vendor source →

Visier experienced a critical incident on December 5, 2025 affecting US (au) and US (au) and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:50 AM UTC
Resolved
Dec 05, 2025, 09:25 AM UTC
Duration
35m
Detected by Pingoru
Dec 05, 2025, 08:50 AM UTC

Affected components

US (au)US (au)US (au)US (au)Europe (ae)Europe (ae)Europe (ae)Canada (ac)Canada (ac)Canada (AC)

Update timeline

  1. investigating Dec 05, 2025, 09:04 AM UTC

    Please note that some customers may be experiencing connectivity errors. The problem originates from one of our service providers. We are actively working with them on resolving the issue. We apologize for any inconvenience, and we thank you for your patience.

  2. monitoring Dec 05, 2025, 09:21 AM UTC

    Our provider has implemented a fix, and connectivity has been restored.

  3. resolved Dec 05, 2025, 09:25 AM UTC

    This incident has been resolved.