Violet incident

Shopify - Increase in Bad Gateway Error

Minor Resolved View vendor source →

Violet experienced a minor incident on June 20, 2024 affecting Production API and Sandbox API and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 06:54 PM UTC
Resolved
Jun 20, 2024, 07:45 PM UTC
Duration
50m
Detected by Pingoru
Jun 20, 2024, 06:54 PM UTC

Affected components

Production APISandbox APIShopify API & Mobile

Update timeline

  1. monitoring Jun 20, 2024, 06:54 PM UTC

    We are monitoring degraded performance from the Shopify API. There has recently been a significant increase in 502 Bad Gateway errors.

  2. resolved Jun 20, 2024, 07:45 PM UTC

    The Shopify API performance has returned to normal.

  3. postmortem Jun 20, 2024, 07:51 PM UTC

    Shopify has identified this as being an issue with Cloudflare. ![](https://violet-public.s3.us-west-2.amazonaws.com/web/embedded/statuspage/shopify_06_20_24_outage.png)