Violet experienced a minor incident on October 24, 2024 affecting Production API and Sandbox API and 1 more component, lasting 12h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 24, 2024, 02:39 PM UTC
Shopify is currently experiencing an active issue that impacts the Shopify Admin and Shopify API. At this time there does not appear to be an impact on order creation through the Shopify API. We will continue to monitor this. https://www.shopifystatus.com
- monitoring Oct 24, 2024, 03:00 PM UTC
Catalog and Order parity syncs are now being impacted by the active Shopify issue. We will perform expanded parity syncs when the Shopify issue is resolved to discover any missed events.
- monitoring Oct 24, 2024, 03:12 PM UTC
We are now seeing 500 Internal Server Errors returned by the Shopify API during cart creation. This issue has been upgraded to a major event. We will continue to monitor.
- resolved Oct 25, 2024, 03:28 AM UTC
The outage is now limited to the Shopify Admin and is no longer impacting the API. An archive of the Shopify events can be found here, https://archive.ph/SM2NH.