VinSolutions incident

HTTP 500 Responses to PUT Lead Requests

Minor Resolved View vendor source →

VinSolutions experienced a minor incident on August 22, 2018 affecting Leads API, lasting 11d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2018, 02:46 PM UTC
Resolved
Sep 03, 2018, 01:21 PM UTC
Duration
11d 22h
Detected by Pingoru
Aug 22, 2018, 02:46 PM UTC

Affected components

Leads API

Update timeline

  1. investigating Aug 22, 2018, 02:46 PM UTC

    We are currently investigating reports of unexpected HTTP 500 responses to Lead PUT requests. The same request body, submitted subsequently, results in HTTP 200 (success).

  2. identified Aug 24, 2018, 05:25 PM UTC

    We've seen a reduction in the percentage of HTTP 500 responses; but, we are also developing a fix to further reduce the frequency of these responses to the PUT Leads requests.

  3. monitoring Aug 27, 2018, 03:59 PM UTC

    We've implemented changes to reduce the frequency of the HTTP 500 errors. We will monitor for 1 week to gather data about the success of our changes before "resolving" this incident.

  4. resolved Sep 03, 2018, 01:21 PM UTC

    This incident has been resolved based on feedback from our Partners and a measurable reduction in HTTP 500 responses.