VinSolutions incident

HTTP 500 Responses: Lead API Timeouts

Notice Resolved View vendor source →

VinSolutions experienced a notice incident on September 26, 2018, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2018, 06:09 PM UTC
Resolved
Oct 01, 2018, 08:08 PM UTC
Duration
5d 1h
Detected by Pingoru
Sep 26, 2018, 06:09 PM UTC

Update timeline

  1. identified Sep 26, 2018, 06:09 PM UTC

    We are currently investigating timeouts which result in HTTP 500 responses to Leads API requests.

  2. identified Sep 26, 2018, 09:06 PM UTC

    A fix is being developed for issues affecting the Lead PUT method.

  3. identified Sep 27, 2018, 07:06 PM UTC

    The fix for the PUT Lead errors has passed QA and will roll to production soon.

  4. monitoring Sep 27, 2018, 07:52 PM UTC

    The fix has been deployed and verified in Production. When notes are included with POST / PUT Customer and Lead requests, HTTP 500 responses do not appear and the operation completes successfully.

  5. resolved Oct 01, 2018, 08:08 PM UTC

    This incident has been resolved.