VinSolutions experienced a major incident on November 25, 2020 affecting API Gateway and Call Details API, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
API GatewayCall Details API
Update timeline
- monitoring Nov 25, 2020, 07:03 PM UTC
The Call Details API is being affected by an incident with our network infrastructure provider beginning at approx. 5pm UTC. Multiple teams have been engaged and are working on the issue. Errors have begun to clear but we continue to monitor the situation.
- monitoring Nov 25, 2020, 07:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 25, 2020, 07:46 PM UTC
This incident has been resolved.