VinSolutions incident

Call Details API: Degraded Performance/Longer Response Times

Minor Resolved View vendor source →

VinSolutions experienced a minor incident on November 30, 2020 affecting Call Details API, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2020, 10:11 PM UTC
Resolved
Dec 01, 2020, 12:43 AM UTC
Duration
2h 31m
Detected by Pingoru
Nov 30, 2020, 10:11 PM UTC

Affected components

Call Details API

Update timeline

  1. investigating Nov 30, 2020, 11:22 PM UTC

    Our Call Details API response times have degraded and we are investigating the matter. The issue results in excessive HTTP 504 (Gateway Timeout) responses. We are investigating.

  2. resolved Dec 01, 2020, 12:43 AM UTC

    The Call Details API is now responding as expected.