VinSolutions incident

Call Details API: long processing time and timeouts (HTTP 504)

Minor Resolved View vendor source →

VinSolutions experienced a minor incident on December 2, 2020 affecting Call Details API, lasting 9h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2020, 08:13 PM UTC
Resolved
Dec 03, 2020, 05:59 AM UTC
Duration
9h 46m
Detected by Pingoru
Dec 02, 2020, 08:13 PM UTC

Affected components

Call Details API

Update timeline

  1. investigating Dec 02, 2020, 08:13 PM UTC

    We are currently investigating this issue.

  2. identified Dec 02, 2020, 09:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 02, 2020, 10:40 PM UTC

    We have scheduled a maintenance window for this evening to work on the performance issues with the Call Details API. Until then, the system will be operational, but in a degraded state.

  4. resolved Dec 03, 2020, 05:59 AM UTC

    Maintenance and verification is complete.