VinSolutions incident

API request timeouts

Notice Resolved View vendor source →

VinSolutions experienced a notice incident on November 20, 2019 affecting Contacts API and Vehicles API and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2019, 06:13 PM UTC
Resolved
Nov 20, 2019, 09:25 PM UTC
Duration
3h 11m
Detected by Pingoru
Nov 20, 2019, 06:13 PM UTC

Affected components

Contacts APIVehicles APILeads APIUsers APICall Details APIOrganizations API

Update timeline

  1. investigating Nov 20, 2019, 06:13 PM UTC

    We are currently investigating an issue affecting our API infrastructure which results in API request timeouts.

  2. monitoring Nov 20, 2019, 08:36 PM UTC

    A fix has been implemented and we are monitoring the results. We are seeing fewer HTTP 5xx errors.

  3. resolved Nov 20, 2019, 09:25 PM UTC

    This incident has been resolved.