Vindicia incident
Production: Portal 2.0 Retain Analytics Dashboard unavailable
Vindicia experienced a minor incident on June 2, 2025 affecting Production and Retain, lasting 1d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2025, 04:00 PM UTC
Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- investigating Jun 02, 2025, 08:18 PM UTC
We are continuing to investigate this issue and are working diligently to identify the root cause.
- identified Jun 02, 2025, 09:02 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Jun 02, 2025, 10:22 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jun 03, 2025, 03:56 AM UTC
The issue still persists, and we are continuing our investigation. Our team is working diligently to determine the root cause.
- resolved Jun 04, 2025, 06:46 AM UTC
The issue has been resolved, and monitoring is complete. The Portal 2.0 dashboard is now operational.