Vindicia incident

Production Portal Report 2.0 Performance issue

Minor Resolved View vendor source →

Vindicia experienced a minor incident on March 26, 2023 affecting Portal and Data Platform, lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2023, 06:37 AM UTC
Resolved
Mar 26, 2023, 12:58 PM UTC
Duration
6h 21m
Detected by Pingoru
Mar 26, 2023, 06:37 AM UTC

Affected components

PortalData Platform

Update timeline

  1. investigating Mar 26, 2023, 06:37 AM UTC

    We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience.

  2. investigating Mar 26, 2023, 10:54 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 26, 2023, 10:56 AM UTC

    This incident has been resolved.

  4. investigating Mar 26, 2023, 12:53 PM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 26, 2023, 12:58 PM UTC

    We are continuing to investigate this issue.

  6. resolved Mar 26, 2023, 12:58 PM UTC

    This incident has been resolved.