Vindicia incident

Staging: Portal 1 and 2 login issue for 2 factor authentication.

Minor Resolved View vendor source →

Vindicia experienced a minor incident on April 18, 2023 affecting Portal and Staging, lasting 10h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2023, 10:57 PM UTC
Resolved
Apr 19, 2023, 09:20 AM UTC
Duration
10h 23m
Detected by Pingoru
Apr 18, 2023, 10:57 PM UTC

Affected components

PortalStaging

Update timeline

  1. investigating Apr 18, 2023, 10:57 PM UTC

    Users who are set for MFA login are unable to access the SLM Staging portal 1.0 and 2.0 site due to a technical issue. Our Operation team is actively examining this problem as a top priority and will update this page as additional information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Apr 19, 2023, 09:20 AM UTC

    This incident has been resolved.