Vindicia incident
Production | Staging | Connectivity issue for FDMS-Filedatagateway Platform
Vindicia experienced a notice incident on July 13, 2023 affecting Production and Staging, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2023, 09:24 AM UTC
We are getting connectivity issue for FDMS-Filedatagateway Platform, As updated by fiserv support team, "there is Major network outage in Omaha, multiple teams are engaged to investigate on the issue under INC013795137. " our Netops team in touch with Fiserv team to get the further updates. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- resolved Jul 13, 2023, 10:21 AM UTC
Fiserv support confirmed that major outage is fixed now, connectivity for filedatagateway in Production and staging is restored back and alerts are resolved.