Vindicia incident

Production Portal Report 1.0 & 2.0 Performance issue

Major Resolved View vendor source →

Vindicia experienced a major incident on August 1, 2023 affecting Data Platform, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 09:59 AM UTC
Resolved
Aug 01, 2023, 11:27 AM UTC
Duration
1h 27m
Detected by Pingoru
Aug 01, 2023, 09:59 AM UTC

Affected components

Data Platform

Update timeline

  1. investigating Aug 01, 2023, 09:59 AM UTC

    We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience.

  2. resolved Aug 01, 2023, 11:27 AM UTC

    Portal report 1.0 & 2.0 Issue has been resolved. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to [email protected].