Vindicia incident

Production Portal Report 1.0 & 2.0 Performance issue

Minor Resolved View vendor source →

Vindicia experienced a minor incident on September 1, 2023 affecting Data Platform and Portal Report 1.0, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2023, 12:53 PM UTC
Resolved
Sep 01, 2023, 01:10 PM UTC
Duration
16m
Detected by Pingoru
Sep 01, 2023, 12:53 PM UTC

Affected components

Data PlatformPortal Report 1.0

Update timeline

  1. investigating Sep 01, 2023, 12:53 PM UTC

    We are experiencing a longer than expected delivery time for scheduled and one time reports run from the Vindicia merchant portal. Our engineers are investigating the issue. We will update this alert once performance is back to normal. We appreciate your patience.

  2. resolved Sep 01, 2023, 01:10 PM UTC

    Portal report 1.0 & 2.0 Issue has been resolved. If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to [email protected].