Vindicia incident
Production Chase Paymentech Transaction Processing Delays
Vindicia experienced a minor incident on October 2, 2023 affecting Chase Paymentech, lasting 12h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 02, 2023, 04:15 PM UTC
Only Merchants using Chase Paymentech as their Payment Processor might be impacted by this issue. We are experiencing longer than normal processing times for some Chase Paymentech transactions. Vindicia is working with Chase Paymentech to get additional updates. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- monitoring Oct 02, 2023, 11:52 PM UTC
Vindicia received Chase Paymentech files and started processing the transactions We are monitoring it closely and expect processing to be completed in the next few hours, we will keep you updated as the transaction processing progresses.
- monitoring Oct 03, 2023, 12:57 AM UTC
Vindicia completed processing successsfully all the Chase Paymentech files we received. We are waiting for Chase Paymentech to provide the last batch. We will continue to monitor it closely and provide updates.
- monitoring Oct 03, 2023, 04:23 AM UTC
We have received the last batch from Chase Paymentech and currently being processed. We will continue to monitor it closely and provide updates.
- resolved Oct 03, 2023, 05:14 AM UTC
The last batch has been successfully processed.