Vindicia incident

Production: CyberSource Intermittent Connectivity Issue

Vindicia experienced a notice incident on October 13, 2023 affecting Production, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started: Oct 13, 2023, 07:18 PM UTC
Resolved: Oct 13, 2023, 11:01 PM UTC
Duration: 3h 43m
Detected by Pingoru: Oct 13, 2023, 07:18 PM UTC

Affected components

Production

Update timeline

identified Oct 13, 2023, 07:18 PM UTC

Due to an issue at Cybersource, Vindicia is experiencing intermittent longer than normal processing times for some CyberSource transactions. Vindicia is working with CyberSource to get additional updates. Only Merchants using CyberSource might be impacted. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email [email protected].
resolved Oct 13, 2023, 11:01 PM UTC

Vindicia has successfully processed the scheduled CyberSource transactions for today.