Vindicia incident

Production: Account Updater Performance Degradation for Litle/Vantiv

Minor Resolved View vendor source →

Vindicia experienced a minor incident on November 29, 2023 affecting Production and Litle/Vantiv/WorldPay, lasting 18h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2023, 08:30 AM UTC
Resolved
Nov 30, 2023, 02:55 AM UTC
Duration
18h 24m
Detected by Pingoru
Nov 29, 2023, 08:30 AM UTC

Affected components

ProductionLitle/Vantiv/WorldPay

Update timeline

  1. investigating Nov 29, 2023, 08:30 AM UTC

    We are observing issues while processing Account Updater Responses from the payment processor Litle/Vantiv since 05:40 AM UTC. Our Engineers are currently investigating this issue. Please note that this will only affect customers who utilize Litle/Vantiv as a payment processor. We will share the further update on the progress.

  2. monitoring Nov 29, 2023, 11:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 30, 2023, 02:55 AM UTC

    This incident has been resolved.