Vindicia incident
Production: Retain Portal Performance Degradation
Vindicia experienced a minor incident on December 5, 2023 affecting Portal, lasting 13d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2023, 12:09 AM UTC
Vindicia Retain Portal is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this issue. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- investigating Dec 05, 2023, 09:52 PM UTC
Our Engineers are working to fix the issue and we will keep updating status until issue is resolved.
- investigating Dec 07, 2023, 05:00 PM UTC
Our Engineers are currently investigating this issue with high priority, and we will keep updating the status until issue is resolved.
- investigating Dec 13, 2023, 06:10 AM UTC
We have noticed an improvement in the query responses. The search function for a narrow date range is functioning well, and we are currently refining other scenarios.
- resolved Dec 18, 2023, 04:51 AM UTC
Vindicia Retain Portal performance is back to normal.