Vindicia incident

Production | REST and SOAP API Service Degradation

Vindicia experienced a minor incident on January 3, 2024 affecting API and Production, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started: Jan 03, 2024, 02:26 PM UTC
Resolved: Jan 06, 2024, 09:01 AM UTC
Duration: 2d 18h
Detected by Pingoru: Jan 03, 2024, 02:26 PM UTC

Affected components

APIProduction

Update timeline

investigating Jan 03, 2024, 02:26 PM UTC

SLM Production environment is experiencing performance degradation. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
monitoring Jan 03, 2024, 03:01 PM UTC

The fix has been implemented and we are monitoring the SLM Production environment.
resolved Jan 06, 2024, 09:01 AM UTC

This incident has been resolved.