Vindicia incident

Staging: Portal login issue for 2 factor authentication.

Minor Resolved View vendor source →

Vindicia experienced a minor incident on January 22, 2024 affecting Portal, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2024, 11:18 AM UTC
Resolved
Jan 22, 2024, 02:51 PM UTC
Duration
3h 33m
Detected by Pingoru
Jan 22, 2024, 11:18 AM UTC

Affected components

Portal

Update timeline

  1. investigating Jan 22, 2024, 11:18 AM UTC

    Users who are set for MFA login are unable to access the SLM Staging portal site due to a technical issue. Our Operation team is actively examining this problem as a top priority and will update this page as additional information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Jan 22, 2024, 02:51 PM UTC

    The issue has been resolved now.