Vindicia experienced a minor incident on February 2, 2024 affecting API and Staging and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
APIStagingLitle/Vantiv/WorldPay
Update timeline
- investigating Feb 02, 2024, 02:27 AM UTC
Vindicia is having SFTP connectivity issues to Litle in Staging. We are blocked on processing transactions and refunds for only the merchants connected to Litle. Our Engineering is working with Litle tech support to resolve connectivity issue on a priority. If you have any questions, please open a ticket a https://clientsupport.vindicia.com or send an email to [email protected]
- resolved Feb 02, 2024, 02:50 AM UTC
Our engineering team found that the SFTP connectivity is with internal merchant users only and there is no impact on Litle SFTP in staging environment.