Vindicia incident

Production: Chase Paymentech Processing Delays Friday, April 26th, 2024

Vindicia experienced a notice incident on April 27, 2024 affecting Chase Paymentech, lasting 14h 36m. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2024, 12:10 AM UTC
Resolved: Apr 27, 2024, 02:46 PM UTC
Duration: 14h 36m
Detected by Pingoru: Apr 27, 2024, 12:10 AM UTC

Affected components

Chase Paymentech

Update timeline

investigating Apr 27, 2024, 12:10 AM UTC

Only Merchants using Chase Paymentech are impacted by this issue. We are experiencing longer than normal processing times for Chase Paymentech some transactions. Vindicia is working with Chase Paymentech to get additional updates. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or email [email protected].
resolved Apr 27, 2024, 02:46 PM UTC

The issue has been resolved. Chase Paymentech has confirmed that the problem has been rectified on their end.