Vindicia incident

Production - Degradation in Portal Performance Wednesday, May 08, 2024

Notice Resolved View vendor source →

Vindicia experienced a notice incident on May 8, 2024 affecting Portal and Production, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 08:18 PM UTC
Resolved
May 08, 2024, 09:12 PM UTC
Duration
54m
Detected by Pingoru
May 08, 2024, 08:18 PM UTC

Affected components

PortalProduction

Update timeline

  1. investigating May 08, 2024, 08:18 PM UTC

    Certain Production Portal users may receive 403-Forbidden error when accessing Retain/Subscribe Dashboards. All other Retain/Subscribe reports are working properly. Our engineers are currently investigating the issue with high priority and will update this post as we gather more information. if you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved May 08, 2024, 09:12 PM UTC

    This incident has been resolved.