Vindicia incident
Production : Portal 2.0 is in maintenance mode
Vindicia experienced a minor incident on September 12, 2024 affecting Data Platform, lasting 19h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2024, 03:38 PM UTC
Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].
- monitoring Sep 12, 2024, 06:05 PM UTC
Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].
- investigating Sep 12, 2024, 07:23 PM UTC
Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].
- monitoring Sep 12, 2024, 07:54 PM UTC
Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].
- identified Sep 13, 2024, 10:15 AM UTC
We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].
- resolved Sep 13, 2024, 11:04 AM UTC
The issue has been now resolved and Portal 2.0 is now available. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].