Vindicia incident
Production - Retain Portal Search Performance Degradation, December 12 2024
Vindicia experienced a minor incident on December 12, 2024 affecting Portal and Production and 1 more component, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2024, 07:54 PM UTC
Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- investigating Dec 12, 2024, 09:36 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 13, 2024, 01:09 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Dec 13, 2024, 03:24 PM UTC
We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.
- identified Dec 13, 2024, 09:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 16, 2024, 03:37 PM UTC
This incident has been resolved.