Vindicia incident

Batch Billing Processing Delays - Tuesday, March 18th, 2025

Notice Resolved View vendor source →

Vindicia experienced a notice incident on March 18, 2025, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 10:23 PM UTC
Resolved
Mar 19, 2025, 11:53 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 18, 2025, 10:23 PM UTC

Update timeline

  1. investigating Mar 18, 2025, 10:23 PM UTC

    We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. investigating Mar 18, 2025, 10:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 19, 2025, 06:33 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 19, 2025, 07:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 19, 2025, 11:53 PM UTC

    We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.