Vimeo experienced a major incident on May 21, 2025 affecting Website and Create and 1 more component, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2025, 06:04 AM UTC
We are currently experiencing an outage where recorded videos are stuck in the upload pending state. This issue is being investigated as a priority.
- investigating May 21, 2025, 07:11 AM UTC
Some users are experiencing videos getting stuck in the upload pending state for direct uploads. This is being investigated as a priority.
- identified May 21, 2025, 07:20 AM UTC
The issue has been identified, and a fix is being implemented.
- monitoring May 21, 2025, 08:50 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 21, 2025, 08:51 AM UTC
We are continuing to monitor for any further issues.
- resolved May 21, 2025, 09:57 AM UTC
This incident has been resolved.
- postmortem May 28, 2025, 12:22 AM UTC
On Wednesday, May 21, 2025, from 1:45 to 5:00 AM EDT, Vimeo users experienced delays in video uploads, transcoding jobs, transcriptions, and related tasks. A small number of transcoding jobs failed during this time and were successfully reprocessed later in the morning. The incident was the result of delays in processing status notifications for new uploads. In response to this outage, we've implemented new systems to alert us of notification backlogs sooner. We've also implemented server-side changes to make the affected service more resilient to atypical behavior.