Vimeo incident

Issue with Vimeo on Demand analytics (subscriptions) and billing.

Notice Resolved View vendor source →

Vimeo experienced a notice incident on April 3, 2025 affecting Billing and VOD Analytics, lasting 78d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 06:31 PM UTC
Resolved
Jun 20, 2025, 09:17 PM UTC
Duration
78d 2h
Detected by Pingoru
Apr 03, 2025, 06:31 PM UTC

Affected components

BillingVOD Analytics

Update timeline

  1. investigating Apr 03, 2025, 06:31 PM UTC

    We are currently investigating the issue.

  2. investigating Apr 16, 2025, 01:51 PM UTC

    We are continuing to investigate this issue. Single promo codes are now working. We are actively working on batch promo codes and VIP access codes.

  3. monitoring May 02, 2025, 08:55 AM UTC

    Promotions - Single promo codes and batch promo codes are now functional, though we are aware that some users may still be experiencing issues. We are continuing to monitor the situation closely to ensure full stability for all sellers. We are also progressing on VIP access codes. Analytics - Active subscriber counts are now visible. We are actively investigating additional issues with subscriber analytics.

  4. resolved Jun 20, 2025, 09:17 PM UTC

    This incident has been resolved.