Vilkas incident

Problems detected installing ePages patch

Critical Resolved View vendor source →

Vilkas experienced a critical incident on June 16, 2020 affecting Vilkas Suite Shops and Vilkas Enterprise Shops, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2020, 05:05 AM UTC
Resolved
Jun 16, 2020, 05:47 AM UTC
Duration
41m
Detected by Pingoru
Jun 16, 2020, 05:05 AM UTC

Affected components

Vilkas Suite ShopsVilkas Enterprise Shops

Update timeline

  1. investigating Jun 16, 2020, 05:05 AM UTC

    Problems detected installing newest ePages patch. Native die errors are shown. We are investigating the problem and will fix it as soon as possible.

  2. identified Jun 16, 2020, 05:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 16, 2020, 05:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 16, 2020, 05:47 AM UTC

    This incident has been resolved.