Vilkas incident

A problem has been detected one Suite database

Major Resolved View vendor source →

Vilkas experienced a major incident on October 30, 2020 affecting Vilkas Suite Shops, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2020, 10:02 AM UTC
Resolved
Oct 30, 2020, 12:59 PM UTC
Duration
2h 56m
Detected by Pingoru
Oct 30, 2020, 10:02 AM UTC

Affected components

Vilkas Suite Shops

Update timeline

  1. investigating Oct 30, 2020, 10:02 AM UTC

    A problem has been detected and it's currently being investigated.

  2. monitoring Oct 30, 2020, 10:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2020, 12:59 PM UTC

    This incident has been resolved.

  4. postmortem Oct 30, 2020, 12:59 PM UTC

    One database in the cluster was experiencing locking issues which prevented some of the database operations.