Videowise Outage History

We are currently experiencing an issue affecting media uploads. Some users may see uploads fail, remain stuck in processing, or take longer than usual to become available. The issue is related to a temporary restriction applied by one of our infrastructure providers after an automated security-risk detection. We have already secured the affected account, identified the suspicious credential involved, deactivated it, and are working with the provider to fully restore access. Core video playback and existing media are not affected. The impact is limited mainly to new media uploads and processing. We will post another update as soon as upload processing is fully restored.

We are currently investigating an incident affecting our Live Shopping service. Some viewers may experience dropped, interrupted, or unstable live streams. The issue is caused by an infrastructure problem with one of our upstream providers. The provider has identified the root cause and is currently implementing a fix. Our team is actively monitoring the situation and will continue to provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

We are currently investigating an issue affecting video playback on some iOS devices following a recent Apple update. In certain cases, the video player may not open after tapping on a widget. Our team is actively working on a fix. We appreciate your patience and will provide updates shortly.