VideoAsk incident

Platform down

Major Resolved View vendor source →

VideoAsk experienced a major incident on October 18, 2020 affecting API and Website, Web App and videoasks, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2020, 02:00 AM UTC
Resolved
Oct 18, 2020, 05:09 AM UTC
Duration
3h 9m
Detected by Pingoru
Oct 18, 2020, 02:00 AM UTC

Affected components

APIWebsite, Web App and videoasks

Update timeline

  1. investigating Oct 18, 2020, 04:41 AM UTC

    We are currently investigating an issue affecting the entire platform. App and forms are currently down.

  2. monitoring Oct 18, 2020, 04:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 18, 2020, 05:09 AM UTC

    This incident has been resolved.