VideoAsk experienced a critical incident on February 17, 2021 affecting Website, Web App and videoasks, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Website, Web App and videoasks
Update timeline
- identified Feb 17, 2021, 11:52 PM UTC
We're investigating an issue causing a loss of functionality on part of the VideoAsk service. Currently, video transcoding is severely impaired and video/audio responses will be severely delayed coming in. Creation of new videoasks videos is also affected.
- resolved Feb 18, 2021, 01:03 AM UTC
A fix has been implemented and video transcoding is running normally once again. Some customers may still notice some videos failing to load, we will be re-processing them in due course so that they eventually end up in customer accounts. Our sincere apologies for the service disruption.